Last updated on Nov 1st, 2024
Alfido Tech believes in helping its customers as far as possible, and has therefore adopted a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 2-3 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors or merchants and they have initiated the shipping process.
Alfido Tech does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refunds or replacements can be made if the customer establishes that the quality of the product delivered is unsatisfactory.
In the event of receiving damaged or defective items, please report this to our Customer Service team. The request will be considered once the merchant has verified the condition at their end. This should be reported within 2-3 days of receiving the products.
If you feel that the product received is not as shown on the site or does not meet your expectations, you must bring this to the attention of our Customer Service team within 2-3 days of receipt. After reviewing your complaint, our team will take an appropriate decision.
For products covered under manufacturer warranties, please contact the manufacturer directly for issues.
If Alfido Tech approves any refunds, it will take approximately 3-4 days for the refund to be processed and credited to the customer’s account.
This content is created at Bhanupratap Biswas's sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims or liabilities arising due to the merchant’s non-adherence to it.